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Frequently asked questions
To register, you can click on the membership option at the top of the site and complete the form in the account creation section. After receiving the confirmation email, you will become a member of the site
Yes, although you can add a product to the shopping cart without logging in to the site, but to complete the next steps of shopping and placing an order, you must log in to the site with your user account or complete your membership while shopping
You can shop easily by joining ecopeat website. Also, manage your purchase records and activities, and stay up to date with special offers and daily prices of products
Yes, you can edit your profile. First, you must log in to your account. Then, by clicking on the “edit information” option, you will be redirected to a page where it is possible to edit the information
Please check your spam emails. Especially mails that are sent to gmail accounts are sometimes spam. Note that a link for changing the password will be sent to you, not the password itself
Ecopeat is registered with the Digital Media Organization and also has an electronic trust symbol that gives it credibility. The electronic trust symbol is awarded by the e-commerce development center of the Ministry of Industry, Mines and Trade after reviewing the online store and conforming its operation to the laws, and is continuously under review by this organization. For more certainty, you can view the information of the Ecopeat site by clicking on the relevant icon at the bottom of the site
ecopeat has a special sensitivity and supervision on its products and guarantees that it offers the best quality and best products to its customers at a reasonable price
Yes, first login to your account, then click on the “order” option to display your purchase history
Yes, you can place your orders from all over Iran. All orders are sent by priority mail
You can place your order 24 hours a day and 7 days a week
No, in order to speed up the process of sending the orders and also to reduce the possibility of errors in order registration, respected customers should register their orders online
You can only pay for your order online using all the bank cards of the Shetab network
If the payment is unsuccessful, the amount will be deducted from your account, there is no need to worry. In this case, your money will usually be automatically returned to your account within 72 hours. If the money does not return to your account after 72 hours, then you should contact the bank that is responsible for the online payment to resolve the discrepancy
The shipping cost varies depending on the conditions of the order, the type of shipment and the place of delivery, and the shipping cost will be displayed to you when placing an order in the shopping cart form
No, after the final confirmation of the order, a text message or an email will be sent to you by Ecopeat to confirm the process of your online purchase
To contact us directly, refer to the “Contact Us” section
To return the products, you must first call the phone number listed on the site and tell us your request, along with the receipt number and the reason for returning the products, so that your request can be reviewed. if approved, the time and way of returning the product will be coordinated with you
Through the order tracking code that will be provided to you after purchase
